The Dreamer Hostel Palomino
Role: Bar Manager
The tasks at The Dreamer Hostel Palomino included inventory control, administration and payment to suppliers, preparation of cocktails, and training for volunteers. The main focus of the work was on customer service.

Hostel Casa en el Agua
Role: Customer Service Representative/Manager
Tasks at Casa en el Agua Hostel included check-in and check-out, direct customer service, payment and supplier management, cash and inventory management. Additionally, I was responsible for the development and implementation of medium and long-term work plans and personnel management.

In addition to the implementation of the new system for property management ‘Cloudbeds‘

The Humpback Turtle Hostel
Role: Receptionist
The tasks at The Humpback Turtle Hostel included training all staff in the ‘Cloudbeds‘ system, managing customer service, inventory control, and supplier management.

• The Dreamer Hostel
• Developed a streamlined inventory system that reduced waste and improved efficiency.
• Successfully trained volunteers in cocktail preparation, enhancing the bar’s service quality.
• Established a strong customer service protocol that increased guest satisfaction.
• Casa en el Agua
• Implemented a new check-in/check-out process that reduced wait times by 50%.
• Developed and executed medium and long-term plans that increased operational efficiency.
• Improved supplier management, leading to better cost control and budgeting.
• The humpback turtle
• Successfully trained all staff members in using the CloudBeds system, ensuring seamless operations.
• Enhanced customer service protocols, resulting in higher guest satisfaction scores.
• Developed an effective inventory control system that reduced shortages and excesses.

• The Dreamer Hostel
• Microsoft Excel, Google Sheets for inventory and supplier management.
• Casa en el Agua
• Microsoft Excel, QuickBooks for cash and inventory management.
• The humpback turtle
• CloudBeds, Microsoft Excel for inventory and supplier management.